All orders are subject to acceptance by us (the provider) and can be revoked at any stage. We (the provider) must receive subsequent identification documents from you (the client). It is your (the client) responsibility to inform Companies House of your new Registered Address.
Starter Services will require an upfront payment for the full year subscription from the client. The package will thereafter automatically continue after the 12 months until either party provides not less than one month’s written notice to the other party of its intention to terminate the Contract. Said notice cannot be exercised during the first year subscription.
The Services are strictly non-refundable. There shall be no refunds or credits for partial months of the Services, upgrade/downgrade refunds, or refunds for months unused with an active account.
We (the provider) shall be entitled to terminate this Agreement forthwith upon written notice upon the following grounds:
Non payment of the Service Fee or any other fees.
Any breach of this Agreement by you (the client).
If you (being a company) enter into liquidation or shall have a receiver or an administrative receiver appointed.
If you (being an individual) become bankrupt or enter into a composition with your creditors or commit an act of bankruptcy.
General Payment Terms:
The Client agrees:
To pay to the Provider the package fee’s plus VAT by direct debit.
To pay to the Provider any Services fees plus VAT on or around the 15th of the month by Direct Debit for the services invoiced for the previous calendar month.
To pay to the Provider interest at the rate of 8% above the Bank of England’s published annual base rate for the time being in force on any outstanding amounts unpaid, such interest to be chargeable upon the expiry of 30 days following the due date for payment.
If the Providers invoices are unpaid 7 days after the due date then all services will be automatically withdrawn without notice to the Client. Services will only be reinstated once the Provider has accepted an explanation for late payment. The Client’s liability to pay the Services Fees shall not cease during any temporary withdrawal of the Services.
We (the provider) shall use all reasonable endeavours to begin your services as quickly as possible.
Facility Access: Facility access is during office hours only. Monday – Friday 9am – 5pm, excluding bank and public holidays.
Any usage of our facilities will be billed to you (the client) on a services invoice for any charges incurred the previous month as detailed in your services price list.
Meeting Room: Enterprise Office Solutions has the right to suspend the provision of the service for reasons of political unrest, strikes or other events beyond our reasonable control.Meeting room bookings must be requested and a quotation will be sent to you (the client). Only upon receiving the signed quotation back will the meeting be confirmed. Specific meeting room terms and conditions and further information relating to our cancellation policy will be attached on the meeting room quotation. Clients can exercise their 50% discount on meeting room bookings only and meeting room hire charges are subject to change at any time.
Meeting room charges will be billed on your services invoice for any charges incurred from the previous month.
Mail – The client may use our (the provider) address for their registered address to receive official mail only. You (the client) understand and agree the Registered Business Address allows you (the client) to receive official mail only and should you (the client) wish to receive business mail this package must be purchased separately.
Incoming mail will be handled by our Reception staff. You(the client) have the choice whether to collect from our centre or have any mail forwarded to an address provided by yourself (the client). The post forwarding service is based on a fair usage policy. Under this policy, if at any time, we deem you exceed the level of use reasonably expected from someone using this service, then we (the provider) reserve the right to suspend your service.
Mail will be forwarded weekly via Royal Mail 1st Class plus 20% handling fee and will be billed on the services invoice for any charges incurred the previous month.
Please note, we (the provider) will not accept items containing dangerous, live or perishable goods. We (the provider) shall use our discretion to return any uncollected items or refuse to accept any quantity of items or large items that we consider unreasonable. We (the provider) are unable to forward mail over 2kg.
Printing, scanning and faxing documents are chargeable as per your services price list and will be billed on the services invoice for any charges incurred the previous month.